Refund Policy

Sheet Music Refund Policy

Ultimately, we want you to be happy with the music you get from PraiseCharts.  Our {link guarantee guarantee} is that if you are not fully satisfied, we will fix the arrangement, exchange it for another, or give you your money back in full. We trust that you will not take advantage of PraiseCharts by abusing our refund policy.  That means, if you download the music and use it, it would not be appropriate for you to return it and expect your money back.  However, you won't find us to be unreasonable.  We'll do whatever we can to ensure you have the best experience with our service and our arrangements.

We recommend that you preview arrangements before making your purchase. The previews are for your benefit, so that you know exactly what you are getting before you make the purchase. And, when you do decide to make an investment, you can feel confident that your sheet music purchase is risk free!

Credit Refund Policy

Annual subscriptions have 30 days after each billing cycle to cancel and receive an adjusted refund (based on purchased resources), while monthly subscriptions have 5 days after each billing cycle to cancel and receive an adjusted refund.

Subscription Cancellation Policy

You may cancel any subscription at anytime. The expiry date on all credits acquired through that subscription, as well as any top-ups, is set to 30 days after the day of cancellation (or expiry date if it's less).

Credit Bundle Refund Policy

If you purchase a Bundle of Credits, and then decide you do not need or want all of this great music from PraiseCharts, we do offer a refund option for the unexpired credits. Your refund will be calculated as the purchase price of the bundle less the full retail value of the products purchased with the spent credits.

How is my refund ‘adjusted’?

If you have already used some of your credits, an adjusted refund will be issued, calculated as the price of the credit package less the full retail value of the products purchased with those credits.

Additional details on Terms of Service page.