Top 10 Frequently Asked Questions

1. What is the difference between the LIGHT and FULL versions of your arrangements?
   
   
2. What is the difference between the Worship Band Series and the Praise Band Series.
   
   
3. What parts are included in the LIGHT version?
   
   
4. How do I access my music after I have paid for it?
   
   
5. When I try to print a song that I have purchased, the site is asking for a password, but my password does not work. What do I do?
   
   
6. I can't seem to view or print the song I have just purchased. What do I do?
   
   
7. I do not have a full orchestra. Can I purchase the Light version plus one or two additional instrumental parts without having to buy the full orchestration?
   
   
8. How do I print just one key, one instrumental part, or selected pages from the arrangement?
   
   
9. What happened to the songs in My PraiseCharts? Some of my songs are missing!
   
   
10. Do you offer additional keys other than the one's you have included with each arrangement? How do I order a custom key change?
    

A. The Song List

1. What is the primary difference between the Worship Band Series and the Praise Band Series?
   
   
2. How do I view the sheet music online?
   
   
3. How do I view more detailed information about your arrangements?
   
   
4. How do I place an order?
   
   
5. How do I make key changes?
   
   
6. Do you offer custom key changes?
   
   
7. I am having troubles listening to your sound clips. What can you suggest?
   
   
8. When I listen to your sound clips, they seem to just be drawn from the popular recordings. Do you have audio demos reprsenting the actual arrangements from PraiseCharts, including the orchestrations?
   
   
9. Where can I find praise and worship arrangements specifically suited for Christmas and Easter?
   
   
10. Does PraiseCharts sell any worship albums directly?
    
    
11. How do your praise band arrangements compare to those available from Word Music and the Songs For Praise and Worship series?
    
    
12. What is a Lead Sheet?
    
    
13. What does PVG stand for?
    
    
14. What does SAT stand for?
    
    
15. In a 3-part vocal score (i.e. SAT), what part does the bass sing?
    

B.   My Praise Charts and My Wish List

1. What is the primary difference between My PraiseCharts and My Wish List?
   
   
2. How do I get an arrangement from the Song List into My PraiseCharts?

C.   Printing, Downloading and Passwords with Adobe Reader

1. I seem to be having troubles with Acrobat Reader. Do you have any suggestions?
   
   
2. Why is the music so small on the page?
   
   
3. My music looks fine when I view it in Acrobat Reader, but prints out an error message.
   
   
4. Why can't I print the charts? The print icon seems to be grayed out.
   
   
5. Why is it necessary to have the big preview stamp on all your PDF previews?
   
   
6. Can I save the arrangement on my computer, or do I have to print it online?
   
   
7. Can I access the arrangements I have purchased online at a later date?
   
   
8. Do I have to print all the pages in all the keys?
   
   
9. Every time I download an arrangement, I am given a different password. How do I keep track of all those passwords if I am saving them to my computer?
   
   
10. Can I receive the music in Finale format?
    
    
11. What program do you use to produce your arrangements?
    
    
12. Can I re-enter the parts from your arrangements into my own score program (i.e. Finale), and then make modifications as necessary?
    

D.   The Gold and Silver Membership Plans  > top

1. What is the primary difference between the Gold and Silver Membership?
   
   
2. What is the difference between the Gold Full and Gold Light Membership?
   
   
3. What is a download credit?
   
   
4. If I do not use up all my download credits
   in my membership year, are they transferable
   to the next year?
   
   
5. What happens if I use up all my download credits before the end of 12 months, and I still need more songs?
   
   
6. What will happen if I let my membership expire?
   
   
7. Can I upgrade from one membership level to the next at any time?
   
   
8. Does the Gold membership give me access to every title in the Song List?
   
   
9. If I am a Gold Light member, can I still purchase full orchestrations of selected Gold Star songs?
   
   
10. Do I have to become a Silver member before becoming a Gold Member?
    
    
11. Do I have to become a Gold Light member before I become a Gold Full member?
    
    
12. Once I become a member, can I cancel at any point during the year?
    
    
13. If I move to another church, is my membership transferable?
    

E.   Songs, Arrangers and Publishers  > top

1. Are you open to submissions from other arrangers?
   
   
2. Why don't you have orchestrations available for any of the Worship Together songs?
   
   
3. How often do you add new arrangements to your catalog?
   
   
4. Why do you have more than one arrangement of many of your songs?
   
   
5. Do you accept requests?
   
   
6. Do your arrangers do custom arrangements of songs that are either original, or do not appear in your catalog?
   
   
7. What is your relationship to the copyright owners and publishers like Integrity Music, EMI Christian Music, Brentwood-Benson, etc.?
   

F.   Orders, Invoices, Payments and Return Policy  > top

1. I am trying to purchase music, but it keeps sending me to the login page. How do I get passed the login page if I am already logged in?
   
   
2. How long does it take for me to receive my music once I have placed my order?
   
   
3. Do I have to pay by credit card online? Can I pay by check?
   
   
4. Can I pay by credit card over the phone?
   
   
5. How can I pay by check online or by fax?
   
   
6. What is PayPal, and how is that different from paying by traditional credit card online?
   
   
7. Are there any other fees associated with making a purchase from PraiseCharts?
   
   
8. Do you accept orders by phone or fax?
   
   
9. Do I have to pay additional federal and state tax on the music?
   
   
10. Do you deliver music by fax or mail?
    
    
11. What is your return policy? What if I'm not satisfied with the arrangement?
    
    
12. If I purchase the Light version of a song, and then decide that I want to get the full praise band orchestration at a later date, do I have to pay full price for the Full version since I have already purchased the Light version?
    

G.     Copying, Copyrights and Legal Terms  > top

1. Are we allowed to make copies of the arrangements after we have purchased them?
   
   
2. Are there any restriction on copying and sharing Silver Star arrangements that I have downloaded?
   
   
3. What is CCLI (Christian Copyright Licensing International)?
   
   
4. Do we need a CCLI membership to use the songs at PraiseCharts?
   
   
5. Do you offer MIDI files for sale and/or download?
   

H.   Links and Advertising  > top

1. How do I subscribe to the Email Update?
   
   
2. How do I unsubscribe from the Email Update?
   
   
3. I forgot my password and I can't seem to login. How to I retrieve my password?
   
   
4. I forgot my username. How can I retrieve it?
   

I.   Links and Advertising  > top

1. Do you have an affiliate program?
   
   
2. How can I link to PraiseCharts from my web site?
   
   
3. How can I advertise on the PraiseCharts web site and/or the Email update?